Logistics Assistant; Customer Service G5

Logistics Assistant (Customer Service) G5

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Global hunger has reached alarming levels in recent years, and WFP remains dedicated and committed to addressing this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance.

As a team member of the UNHRD hub based in Dubai, you will ensure that all service requests, including logistics operations, are coordinated in line with the customer requests and ensure excellent customer service.

JOB TITLE: Logistics Assistant (Customer Service) G5

JOB CONTRACT/GRADE: G5 Fixed-Term Staff
JOB LOCATION: Dubai, UAE
REPORTING TO: Head of Customer Service/Operations

TECHNICALLY REPORTING TO: Logistics Associate (Customer Service) G6

Eligibility: This position is open for UAE nationals and/or those holding a valid UAE residency visa.

• Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
• Provide support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.
• Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.
• Support in monitoring inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.
• Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
• Ensure coordination and alignment with the hub teams, manage accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
• Excellent in analytical skills, can identify and define problems, extract crucial information from data & provide comprehensive recommendations and/or develop workable solutions to problems in complex situations.
• Identify evolving client needs, support in recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.

Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.

At least 5 years of experience in logistics and supply chain management. Experience in an international organization is an asset.

Fluency in English and local language is required. Knowledge of another UN language is an advantage.

• Proficiency in logistics software, SAP, Excel, Word and PowerPoint.
• Strong organizational skills, and excellent customer service skills.
• Accurate, attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.
• Able to manage work commitments during emergency response.
• Focused on meeting the needs of clients and providing high-quality…