Automotive Service Advisor — Customer Experience Expert

Job Role:

We are currently looking for competent & performance driven Service Advisor to work with our team in Toyota Dubai service centers. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

Job Responsibility:
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Promotion of value added services
Resolution of Customer concerns at the earliest time and ensures satisfaction.
Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathize and clarify customer requests.
Check workshop situation and promise delivery time.

Required skills to be successful
Excellent customer service, willing to go the extra mile.
Strong English communications skills, Arabic speaker an added advantage!
Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
Technical knowledge provides up-to-date technical information in response to customer inquiries.

About the team
The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.

What equips you for the role
A broad based knowledge to service as a reliable consultant is essential for this role.
Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
Minimum of 3 to 5 years’ experience in the automotive industry or similar role.