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Job Description & How to Apply Below
We are looking for Service Manager MEA to join our team at Bobcat.
As a Service Manager for the Middle East & Africa region at Bobcat, you’ll be at the forefront of strengthening dealer service capabilities, delivering technical excellence and ensuring unmatched customer satisfaction. Your work will directly impact dealer performance, customer loyalty and the reputation of Bobcat as a global leader in compact equipment.
Dealer Development- Coach and support dealers
- Drive training programs
- Onboard new partners for continuous improvement
- Provide proactive solutions
- Minimize machine downtime
- Ensure efficient case resolution
- Champion maintenance contracts
- Warranty extensions
- Genuine parts
- Telematics initiatives to boost loyalty
- Oversee warranty accounts
- Field modifications
- Key KPIs for dealer performance and compliance
- Solid technical background (machinery, hydraulics, electrical systems, engines), ideally with a bachelor’s degree in mechanics or equivalent.
- Proven hands‑on experience in aftermarket service, preferably within dealer networks.
- Strong IT and computer skills.
- Excellent communication and coaching skills, capable of engaging both technical and business audiences.
- Commercial acumen to drive warranty sales and customer loyalty programs.
- English fluency is mandatory.
- Willingness to travel extensively (up to 70%), covering Middle East and Africa.
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