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Job Description & How to Apply Below
Job Summary
To facilitate the VISA application process and handle front office and back‑office operations conducted at the respective Visa Application Centers (VACs).
Key Responsibilities- Document scrutiny and collection of applications for visa processing.
- Handle customer applicant queries personally or via email, telephone.
- Handle cash and bank‑related transactions if assigned and ensure 100% accuracy.
- Record and maintain all application data to ensure accurate, timely data entry into the system with zero errors.
- Ensure administration and logistics of passport delivery to consulate, applicant, logistic company etc.
- Maintain compliance to the standard operating procedures, manuals, etc., without deviation in process.
- Inform the applicants about the available Value Added Services and ensure delivery of value‑added service options to applicants/customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Assist Deputy Manager / Operations Manager in execution of WB Project.
- Adhere to the environment health and safety policy objectives and guidelines of the organization.
Pursuing Graduation (Minimum 12 years of Formal Education). Additional:
Graduate or global equivalent.
Minimum 1–3 years’ experience in Customer Services, preferably in the Service or Hospitality industry.
Skills & Qualifications- Exceptional attention to detail and accuracy in data entry.
- Strong verbal communication skills in French; proficiency in additional languages is a definite plus.
- Good communication skills in French and English.
- Excellent customer service skills with a patient and empathetic approach.
- Strong organizational and time‑management abilities.
- Proficient in using computers and standard office software.
- Should be on their own visa (Fathers/Mothers/Golden/Freelance Visa with NOC). Those on transit or visit visa should not apply for this position as it is a contract position for a period of 6 months on a renewable basis.
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