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Customer Services Officer French Speaker

Job in Dubai, UAE/Dubai
Listing for: VFS Global
Full Time position
Listed on 2026-05-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: Customer Services Officer French Speaker)

Job Summary

To facilitate the VISA application process and handle front office and back‑office operations conducted at the respective Visa Application Centers (VACs).

Key Responsibilities
  • Document scrutiny and collection of applications for visa processing.
  • Handle customer applicant queries personally or via email, telephone.
  • Handle cash and bank‑related transactions if assigned and ensure 100% accuracy.
  • Record and maintain all application data to ensure accurate, timely data entry into the system with zero errors.
  • Ensure administration and logistics of passport delivery to consulate, applicant, logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals, etc., without deviation in process.
  • Inform the applicants about the available Value Added Services and ensure delivery of value‑added service options to applicants/customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application center.
  • Ensure that the entire process is completed within the mandated Turn Around Time.
  • Assist Deputy Manager / Operations Manager in execution of WB Project.
  • Adhere to the environment health and safety policy objectives and guidelines of the organization.
Education

Pursuing Graduation (Minimum 12 years of Formal Education). Additional:
Graduate or global equivalent.

Experience

Minimum 1–3 years’ experience in Customer Services, preferably in the Service or Hospitality industry.

Skills & Qualifications
  • Exceptional attention to detail and accuracy in data entry.
  • Strong verbal communication skills in French; proficiency in additional languages is a definite plus.
  • Good communication skills in French and English.
  • Excellent customer service skills with a patient and empathetic approach.
  • Strong organizational and time‑management abilities.
  • Proficient in using computers and standard office software.
  • Should be on their own visa (Fathers/Mothers/Golden/Freelance Visa with NOC). Those on transit or visit visa should not apply for this position as it is a contract position for a period of 6 months on a renewable basis.
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