Customer Service Agent; UAE Nationals
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-06-03
Listing for:
Careers at UAE
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Agent (UAE Nationals only)
Job Description
What you will do- Provide exceptional customer service for both internal and external customers by:
- Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
- Securing the best supply solutions tailored to meet customer needs
- Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
- Continuously improving our internal processes and enhancing the daily experience of our customers
- Process customer purchase orders and create sales orders
- Work in partnership with sales representatives
- Act as the primary contact for customers, identifying their needs and nurturing strong relationships
- Ensure the best supply solutions are provided to customers
Deliver transport-related instructions and other relevant information
Serve as the main point of contact for customers throughout the claims process
- A variety of soft skills related to customer service
- Master communication techniques
- Excel mentored training sessions
- Opportunities for personal and professional development through our programs
- High school diploma or higher
- Fluent in English
- Proficient in MS Office (intermediate level)
- Strong customer orientation with keen attention to detail
- A collaborative team player
- Previous experience in customer service is an advantage
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