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Customer Journey & Culture Lead

Job in Dubai, UAE/Dubai
Listing for: Careers at UAE
Full Time position
Listed on 2026-06-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: Customer Journey & Culture Experience Lead )

HSBC is seeking a Customer Journey Design and Culture Manager in Dubai, UAE. This role focuses on ensuring exceptional customer service delivery within Wealth and Premier Banking. You'll collaborate with various stakeholders to enhance customer experience and support employee engagement through training.

Ideal candidates will have strong customer service knowledge, communication skills and a graduation degree. Join us in shaping a culture where all employees are valued and respected.

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