Call Center Agent; Norwegian Speaker

Key Responsibilities

• Customer Inquiries:
  Handle a high volume of inbound customer inquiries through phone, email, or chat and provide accurate information on products, services, promotions and company policies.
• Product Knowledge:
  Maintain a strong understanding of Skeidar's product offerings, promotions, delivery processes and return policies to assist customers in making informed decisions.
• Order Support:
  Assist customers with the ordering process including order tracking, confirming delivery schedules and resolving any delivery‑related issues.
• Complaint Handling:
  Address and resolve customer complaints or issues promptly and professionally;
  Escalate complex issues to supervisors or other departments as necessary.
• Cross‑Department
  
  Collaboration:
  
  Work closely with other departments (e.g., logistics, sales and product teams) to resolve customer issues including delivery problems, stock availability and product inquiries.
• Customer Feedback:
  Collect and document customer feedback during interactions to identify areas for improvement in customer experience and product offerings.
• Cultural Sensitivity:
  Leverage knowledge of European cultures to tailor communication with clarity and empathy with customers from diverse backgrounds.
• CRM Management:
  Accurately record customer interactions, inquiries and resolutions in Skeidar's CRM system to maintain up-to-date customer information.
• Follow‑Up:
  Follow up with customers as needed to ensure issues or questions are fully addressed and they are satisfied with the outcome.
• Sales Support:
  Offer product recommendations and cross‑selling opportunities based on customer needs and interests.

Proficiency in Norwegian languages is a must.

Experience working with e‑commerce platforms or handling online orders, particularly in the furniture or home goods industry.

Prior experience in a call center environment, especially handling customer complaints, inquiries and product‑related support, is advantageous.

Retail experience: experience in retail or furniture sales, with a focus on delivering excellent customer service.