Client Service Advisor

At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Our Client Care team extends the client relationship beyond the boutiques, offering seamless, personalized care across all channels.

• Act as the first line of contact for client inquiries via Phone, Whats App, and Email.
• Handle cases independently, proactively solving issues while delivering a differentiated experience.
• Engage clients, build long‑term relationships, and maintain high client satisfaction.
• Demonstrate deep knowledge of CHANEL’s products; address majority of daily inquiries.
• Assess immediate resolution versus complex cases, and prepare proposals for senior advisor consultation.
• Collaborate with boutique staff and functional teams to ensure smooth operations and consistent client experience.
• Simplify the servicing experience by guiding clients through navigation, troubleshooting, and personalized assistance.
• Ensure clear handover or escalation to relevant functional teams; provide concise data and insights.
• Act as official communication channel for outbound engagements (events, campaigns).

• Demonstrated client care experience, proactively addressing client needs and resolving issues independently.
• Experience in Client Care Centers and e‑commerce within the luxury industry.
• Excellent interpersonal and communication skills; ability to build strong relationships.
• Positive attitude, empathy, and resilience when addressing client queries.
• Creative problem solving and quick thinking to address diverse circumstances.
• Growth mindset and self‑motivation; relentless curiosity and commitment to continuous improvement.

• Opportunity to contribute to a growing client care team focused on delivering CHANEL’s unique experience.
• Exposure to comprehensive client care operations, platforms, technology, and systems that drive the function.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and values diversity. We strongly encourage applicants who bring unique perspectives, experience, and potential.

Job Details:
Role Level: Not Applicable;
Work Type:
Full‑Time;
Country:
United Arab Emirates;
City:
Dubai;
Company Website: ;
Job Function:
Customer Service;
Company Industry: Retail and Luxury Goods;
Sector:
Retail Luxury Goods and Jewelry.