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Customer Care Representative Associate - UAE Nationals
Job Description & How to Apply Below
Responsibilities
- Customer Support
- Hub Operations
- Account Creation
- Basic Process Onboarding
- Bookings
- Inquiry
- Providing Quotes
- Complaint Handling
- Aissue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
- Enquiry
- Enquiries (Ad Hoc)
- Basic Complaint Handling
- Basic Issue Resolution
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.
Skills and Qualifications- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
Grade: 4
Opened only for UAE nationals.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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