Customer Service Assistant - Part-time - Emirati Talent

To assist in providing excellent customer service to clients by responding to inquiries, processing requests, and supporting daily branch operations in an efficient and professional manner.

• Greet and assist customers with their banking needs in a courteous and professional way.
• Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
• Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.
• Ensure customer information and documents are handled with confidentiality and accuracy.
• Assist in maintaining branch records, filing, and administrative documentation.
• Coordinate with other departments to resolve customer issues efficiently.
• Uphold the bank’s service standards and contribute to a positive customer experience.

• High school diploma or equivalent (Bachelor’s degree in progress is an advantage).

• Excellent spoken and written communication in English and Arabic.
• Good understanding of Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced, customer-oriented environment.
• Professional appearance, positive attitude, and strong interpersonal skills.
• Punctual, reliable, and able to maintain confidentiality.