Operations Support Agent

Air Network Support;
Operations Support;
Operational Support;
Dispatch;
Admin & Support;
Customer Service;
Service Assurance;
Manifesting;
Customer Services/ Support Group;
Dangerous Goods;
Cross-Border Road Linehaul;
Domestic Air Linehaul;
Road Network;
Operational Administration & Support;
Sort Support & Trace Management;
Reporting;
Location-based Customer Service

Job will close at 12am on Posting Close date. Please submit your application prior to the close date.

5

Arabic speaker is a must to apply.

Provide support to MERN Network by effectively handling daily tasks, dealing with exceptions, on‑road trucking issues & compliance reporting. Provide technical advice & practical support to internal & external customers on service & related system issues.

Performs general administrative and support duties as required.

• Excellent networking skills
• Good analytical skills
• Good problem‑solving skills with experience of developing & implementing solutions to operational issues

• Closely monitor truck at borders levels
• Clearance paperwork and requirements from customers
• Coordinate with clearance brokers at borders to expedite truck movements
• Communicate with truck drivers and log updates
• Transit times reporting and analysis
• Optimize clearance transit times at borders through analysis
• Management escalation

Produce reports to Management / Senior Management

Responsible for completion of defined processes and procedures by deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identify anomalies as they arise and use judgment based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Accuracy & attention to detail;
Microsoft Office & PC skills; planning & organizing skills; interpersonal skills; problem‑solving skills.

Fed Ex is an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.