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Call Centre Quality & Operations Specialist | Trans Skills
Job Description & How to Apply Below
Trans Skills is seeking experienced Call Centre Quality / Operations Specialists to join a government client project in Dubai
. This is a one‑year contract role with potential extension, ideal for professionals with extensive experience in contact center operations and customer service excellence
.
Call Centre Quality / Operation Specialist.
Key Responsibilities:- Oversee contact center operations to ensure high‑quality service delivery.
- Implement and monitor Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.
- Develop and update service delivery standards and policies.
- Conduct internal self‑assessments and audits to evaluate operational effectiveness.
- Ensure compliance with excellence frameworks and best practices in customer service.
- Provide technical guidance on contact center systems and technologies.
- Minimum 12 years of relevant experience in contact center operations or customer service.
- Strong technical knowledge of contact center systems and technologies.
- Familiarity with Dubai Government service quality standards.
- Experience in auditing, reporting, and process improvement.
- Excellent analytical, organizational, and communication skills.
- Gross Salary: AED 15,000 – 18,000 per month (based on experience and qualifications)
- Benefits as per UAE Labour Law.
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