CRM & Customer Data Manager, Al-Futtaim Group

# CRM & Customer Data Manager, Al-Futtaim Group###

Job Description The CRM & Customer Data Manager at Al-Futtaim Group leads CRM platform development and AI-driven customer data strategies. The role focuses on improving personalization, customer engagement, and lifecycle management while ensuring data governance. The manager works together with marketing teams to provide data-based insights which improve customer interactions.
** Job :
** 174637
* * Date Posted**:
March 01, 2026
** Expiration Date:
** NA
* * Apply:
**** Main Duties
*** Development and maintenance of CRM systems together with customer databases while confirming that all information meets accuracy standards and follows governance protocols and privacy protection regulations.
* Establishing and tracking CRM KPIs which require verification of customer interaction results and customer retention rates and the assessment of customized marketing campaign success.
* Artificial intelligence and analytics platforms to develop customized customer messages which include special promotions and strategies that enhance customer interactions through their complete relationship with the company.
* Works with marketing departments and lifecycle management teams to create data-based methods that will boost engagement with ultra-high-net-worth clients.
* Training and operational support from the organization which includes guidance on how to use customer data management and analyze customer insights and improve their marketing campaigns.
** Essential Qualifications
*** Bachelor’s degree which specializes in Business or Data Science or Marketing or another relevant field of study.
* Five years of work experience in roles that involve managing customer relationship management systems or handling customer data or working with analytics functions.
* Advanced knowledge of customer relationship management systems and artificial intelligence marketing technologies and customer interaction methods.
* Experience with the implementation of data governance procedures which help to maintain compliance with regulations.
* Communication abilities which enable them to speak and write in both English and Arabic languages.
** Preferred Qualifications
*** Customer-oriented approach together with skills to make decisions based on data analysis.
* Professional experience through his work in both financial services and customer-oriented industries.
* Demonstrates strong business skills which enable him to convert data findings into economic benefits.
* Individuals demonstrate the ability to work successfully with marketing teams and lifecycle teams from different departments.
* Demonstrates a strong interest in using AI and analytics technology to create better customer experiences.

Location##

Job Skills
#J-18808-Ljbffr