Customer Service Job Dubai area,Dubai UAE/Dubai,Customer Service/HelpDesk

Position: Customer Service Roles

Job Purpose

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With our headquarters located in Dubai, the role puts you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

Job Description

We are looking for exceptional individuals who can be part of our Customer Service team. If successful, you will join an extensive training program which includes systems training and customer service skills and then be allocated to an area across the group:
Emirates Airport Services, dnata, Marhaba services and Contact Centre.

During The Hiring Process, You Can Expect

Step 1 – Apply Submit your application and we’ll then send you an email to confirm that we’ve received your application.

Step 2 – Review Our Recruitment Team will review your application.

Step 3 – Video Interview and Assessment If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via Hire Vue. This is the most critical part of the process and required if you want to progress to the next stage.

Step 4 – Offer If successful, we’ll send you an offer of employment which will include the benefits package for your role.

I. Customer‑Facing Roles

Airport / Customer Service Agent (Emirates and Dnata) You will be one of the first welcoming faces our customers meet at Dubai International Airport, guiding travellers from check‑in to boarding and baggage services with confidence, care, and professionalism.
Marhaba Service Agent You will deliver a personalised airport experience, supporting VIP customers, families, unaccompanied minors and passengers requiring additional support across check‑in, immigration, boarding and baggage services.

II. Contact Centre Role

Customer Sales and Service Consultant As the trusted voice of Emirates you will deliver exceptional support and care throughout every stage of our customers’ journey, engaging across multiple communication channels with clarity and empathy.

Qualification

Fluency in both spoken and written English.
Fluency in any other language is a plus.
A levels/High School certificate.
Excellent interpersonal and customer service skills.
Willingness to work in a shift environment.
PC skills to operate Windows package (Microsoft Word/Excel/E‑mail).
Willingness to wear uniform for front‑line customer facing roles.

Contact Centre Specific Requirements

Proficiency in English and at least one of the following languages:
Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
Customer and sales focus on providing excellent service and closing any sales opportunity.
Ability to type accurately and quickly while maintaining excellent written communication.

Salary & Benefits

Join us in Dubai and enjoy an attractive salary and travel benefits exclusive to the industry, including discounts on flights and hotel stays around the world.

Job Details

Role Level: Not Applicable
Work Type:
Part‑Time
Country:
United Arab Emirates
City:
Dubai
Company Website:

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