Customer Services Executive

Position

Relationship Officer / Client Coordinator

Dubai Media City, UAE

Full-Time

AED 4,000 per month

Monday to Friday: 9:00 AM – 6:30 PM
Saturday: 9:00 AM – 3:30 PM (6 days per week)

We are seeking a proactive and customer‑focused Relationship Officer / Client Coordinator to join our Operations Department. The ideal candidate will be responsible for managing client relationships, coordinating operational activities, ensuring timely communication, and delivering exceptional client service throughout the business setup process.

• Serve as the primary point of contact for assigned clients and maintain professional client relationships.
• Handle client calls, emails, and Whats App communications, ensuring timely responses and resolution of queries.
• Conduct regular follow‑ups with clients regarding the progress of their applications and ongoing services.
• Update and maintain accurate client records in the CRM system.
• Coordinate with internal departments to ensure smooth processing of client requests and service delivery.
• Take immediate action on new order forms received from Sales, ECS, and CP teams within the defined timelines.
• Manage a portfolio of approximately 70–80 clients and ensure high service standards.
• Monitor pending tasks and proactively follow up to ensure timely completion.
• Prepare and maintain operational reports and client status updates.
• Assist clients with documentation requirements and process‑related queries.

• Employment Visa
• Medical Insurance
• Annual Leave
• Annual Air Ticket
• Other benefits as per UAE Labour Law

Minimum 2 years of experience in Client Coordination, Customer Service, Relationship Management, or Operations. Prior experience in an operations‑focused role is preferred. Strong communication and interpersonal skills. Proficiency in CRM systems and Microsoft Office applications. Excellent organizational and follow‑up skills. Ability to manage multiple clients and tasks simultaneously.