Customer Service Advisor - Urdu and English Speaker

Customer Service Advisor – Urdu and English Speaker (6‑month Contract)

Location:

Dubai, UAE – Property# BCB2 515, Dubai Commerce City.

• This is a temporary 6‑month contract role.
• Clarify customer requirements and probe for understanding, using decision‑support tools and resources to provide appropriate resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed procedures.
• Maintain basic knowledge of client products and services.
• Document accurate work and appropriately note accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and services when appropriate.
• Track, document, and retrieve information in the call‑tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or senior staff.

• Must be Urdu speaker with at least B2 level of English.
• Must be located in the UAE; candidates on spouse visa are preferred.
• High school diploma; 3–6 months of relevant experience preferred.
• Strong written and verbal communication skills.
• Dependable with strong attention to detail.
• Skilled in multi‑tasking, flexibility, and rapid adaptation to change.
• Tolerant of repetitive work in a fast‑paced, high‑production environment.
• Can work as a team member and independently.
• Demonstrates patience and a pleasant, professional tone in all customer interactions.
• Ability to rotate shifts as needed.

Disclaimers:
The above statements are intended to describe the general nature and level of work performed. They are not exhaustive. Concentrix is an equal‑opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.