Customer Service Sales Representative

Job in Dubai, Dubai, UAE/Dubai

Listing for: Confidential

Full Time position
Listed on 2026-06-18

Job specializations:

Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual
Sales
Customer Success Mgr./ CSM, Bilingual

Salary/Wage Range or Industry Benchmark: 60000 AED Yearly AED 60000.00 YEAR

As a Customer Service Representative, You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and promoting our products effectively. Your ability to connect with customers will not only enhance their experience but also contribute significantly to our business success.

Engage with customers via phone, email, and chat to provide prompt and effective responses to inquiries, ensuring a high level of satisfaction and retention.

Utilize CRM software to track customer interactions and sales leads, ensuring accurate documentation and follow-up to enhance service delivery.

Identify customer needs through active listening and questioning techniques, providing tailored solutions that meet their expectations and drive sales.

Collaborate with team members to develop sales strategies and promotional campaigns, leveraging collective expertise to enhance customer engagement and drive revenue.

Resolve customer complaints and issues efficiently, utilizing problem‑solving skills to turn negative experiences into positive outcomes.

Conduct follow‑up calls and emails to ensure customer satisfaction and promote additional products or services.

Maintain a positive and professional demeanor, representing the company’s values and commitment to customer service excellence at all times.

Contact new and existing customers to discuss needs (Renewal Customers).

Emphasize the features of products to highlight how they solve customer problems.

Skills

Excellent verbal and written communication skills are essential for effectively engaging with customers and conveying product information.
Strong problem‑solving abilities to address customer inquiries and resolve issues promptly.
Proficiency in CRM software to manage customer interactions and sales data efficiently.
Ability to work collaboratively within a team to achieve common sales goals and enhance customer experiences.
Adaptability to thrive in a fast‑paced environment and handle multiple priorities with ease.
Customer‑focused mindset to ensure a positive experience and build long‑term relationships.
Qualifications:

University degree and proficiency in English and Arabic.
Strong communication skills and ability to work as part of a team.
Experience in client communication and providing insurance consultations.
Regular follow‑up on insurance documents and renewals.

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