Front Desk Agent​/Guest Service Agent; Arabic Speaker

Position Summary

• Organize, confirm, process, and conduct all guest check‑ins/check‑outs, room reservations, requests, changes, and cancellations, securing payment and verifying/billing adjustments.
• Activate and file room keys and print contingency lists to record all guests for emergency purposes.
• Process all guest requests, relay messages, and follow up on outstanding requests or problems from the previous day.
• Run and review daily reports and logs, and complete cashier and closing reports in the computer system.
• Accept and record wake‑up call requests and deliver them to the appropriate department.
• Count bank at the beginning and end of each shift, securing the bank and processing all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges while providing change.
• Notify Loss Prevention/Security of any guest reports of theft.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management; ensure a clean, professional uniform and personal appearance, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing guests’ service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
• Speak clearly and professionally with others, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with teammates to support common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.