Customer Service Representative - Call Center Support

Position Overview

First Abu Dhabi Bank (FAB) is hiring a Customer Service Representative to deliver high-quality call center support while upholding service excellence, confidentiality, and compliance standards. This role focuses on resolving customer inquiries, promoting products, and ensuring a seamless customer experience in alignment with FAB's values and service goals.

• Job Location:
  
  Abu Dhabi, UAE
• Industry: Banking
• Function:
  Customer Service
• Salary:  monthly (Market estimated)
• Gender: Any
• Nationality: UAE Nationals only (with valid family book)
• Job Type: Full-time

• Handle inbound and outbound calls with professionalism and efficiency, adhering to service quality standards
• Resolve customer complaints within defined authority limits or escalate when necessary
• Provide accurate product and service information to enhance customer experience and satisfaction
• Identify customer needs and recommend FAB products or services accordingly
• Record and update customer interactions, requests, and complaints accurately in the system
• Maintain data confidentiality and comply with internal policies and regulatory guidelines
• Support sales initiatives by generating leads and upselling FAB offerings during customer interactions
• Adapt to flexible shift schedules and provide support during high-demand periods
• Participate in team meetings and tasks assigned by supervisors to support departmental goals

• High school diploma or equivalent qualification
• 0-2 years of experience in banking or call center customer service roles
• Fluent in English and Arabic (verbal and written)
• Excellent phone etiquette, active listening, and problem-solving skills
• Proficient in maintaining accurate documentation and handling confidential data
• Must hold a valid UAE National family book (mandatory)