Agents, Front Office Siro

SIRO One Za’abeel

• Manage check‑ins and check‑outs while maintaining accurate guest records.
• Respond promptly to guest enquiries and resolve service issues with professionalism.
• Engage with guests, gather feedback, and enhance satisfaction to identify opportunities for continuous improvement.
• Create upselling opportunities and maximize room occupancy while complying with operational procedures.
• Coordinate with housekeeping, finance, and other departments to ensure daily operations, timely room readiness, and accurate reporting.
• Maintain front‑office controls and financial transactions with precision.

• Minimum 2 years experience in a front‑office role at a luxury or boutique hotel.
• Strong guest service and communication skills with fluent English.
• Proficiency in Opera and Microsoft Office.
• Excellent organizational, multitasking, and problem‑solving abilities.
• Professional presentation and a proactive, team‑oriented mindset.

Success in this role requires a positive, engaging personality, strong problem‑solving skills, and the ability to thrive in a fast‑paced, guest‑focused environment.