Client Service Associate; Part-Time – UAE Nationals

Reference code: JR127936

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

Join Cartier as a Client Service Associate and play a key role in delivering a seamless after‑sales experience. As an ambassador of the Maison, you will support clients throughout their service journey, ensuring every interaction reflects Cartier’s standards of excellence.

As a UAE National, this role offers the opportunity to gain hands‑on experience within a global luxury environment, working closely with experienced teams and engaging with a diverse clientele.

• Provide exceptional after‑sales service and support to clients
• Act as the main point of contact for service‑related inquiries
• Guide clients through repair and service processes with clarity and care
• Monitor service files and ensure timely follow‑up and communication
• Support the boutique and watchmaker in delivering a smooth service experience
• Contribute to client satisfaction and after‑sales performance

• Minimum 3 years’ experience in client service (luxury is a plus)
• Strong communication and interpersonal skills
• Ability to manage multiple priorities with attention to detail
• Interest in jewellery, watches, and after‑sales service
• Comfortable using systems and tools (MS Office, CRM)
• Fluency in English (Arabic or French is a plus)

Part‑time permanent role with a structured compensation package, including commission and bonus.

If selected, you will be contacted for an introductory conversation, followed by meetings with the Hiring Manager and HR.