SCH Front of House Parent Relationship Executive

Parent Relationship Executive

Job Purpose – To support the Principal in developing a strong and active parent community as the central pillar of the school’s culture. To ensure achievement of enrolment targets, provide high‑quality customer service to new and existing parents and promotion and marketing of the school to relevant stakeholders.

• Co‑ordinate and lead school tours for prospective parents and visitors, promoting the school’s USPs and presenting the school in the best possible way to ensure the school achieves or exceeds the enrolment targets.
• Day to day management of the school’s Front of House/Reception ensuring the provision of quality customer service to new and existing parents across all customer touchpoints.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school parent population is fully aware of the school’s activities as a key driver of customer/student retention.
• Organise parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• Promote the school by providing stories and photographic material that promotes the school’s achievements both academically and other, for GEMS internal newsletters and the school communication channels (eg: school website, LCD screens, newsletters etc). If required, these should be supported in English and Arabic.
• If necessary, collaborate with School Principal/CEO, SLT and other members of the FOH to develop and implement retention strategies in order to maintain budget enrolment numbers at the school.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.
• In conjunction with the School Principal/CEO and the Corporate Marketing team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current.
• In collaboration with the School Principal/CEO and Registrar, develop an events calendar to support the enrolment activities for the academic year.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Maintain open lines of communication to existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel or departments as required).
• Promote, when appropriate, other GEMS schools by arranging appointments, interviews and facilitate relationships between parents and GEMS schools.
• Attend project / staff meetings and serve on committees as required.