English and NCUK Coordinator

UOWD
10700 - English and NCUK Coordinator

Business Unit

Administration

Job Family

Not Applicable

Department

Student Services

Contract Type

Limited Contract Full Time

Location

Dubai

The Academic Success Centre at UOWD is dedicated to empowering students throughout their academic journey by providing high-impact advising, skill-building workshops, progression monitoring, and personalised support. The ASC operates on the CARE framework—
Courtesy, Analytical, Responsive, Empathy
—ensuring every student receives high‑quality, compassionate, and timely support. The team collaborates closely with academic departments, student services, and university leadership to enhance the overall student experience and promote academic excellence.

The Academic Success Centre is inviting internal applications for the role of English and NCUK Coordinator
. This key position supports the coordination, delivery, and quality assurance of Language Studies and NCUK academic offerings. The role ensures smooth operations across timetabling, teaching allocation, assessment workflows, accreditation support, progression interventions, and student induction activities.

This position mirrors the Pathways Coordinator structure, ensuring cross-cover, continuity, and alignment across all ASC academic pathways. The successful candidate will demonstrate strong coordination skills, exceptional attention to detail, and the ability to operate within fast-paced academic cycles.

Coordinate the effective delivery of Language modules (LANG
30, LANG
40, IELTS Prep) and NCUK subjects.

Manage timetabling, teaching allocation, data inputs, and contingency planning.

Maintain zero unplanned class cancellations through proactive readiness and mitigation.

Map and publish the student journey from recruitment to induction for Language and NCUK cohorts.

Maintain onboarding packs, welcome communications, placement testing guidance, and pre-arrival instructions.

Provide Tier 2 guided support for students showing emerging risk signals.

Organise referrals, study plans, follow-ups, and language/skills clinics.

Act as Tier 3 liaison for critical cases—documenting action plans and ensuring compliance.

Coordinate assessment collection, exam workflows, and committee documentation.

Support internal/NCUK committee preparations and ensure timely, accurate grade submissions.

Maintain subject folders, catalogues, and study planners with version control.

Ensure alignment with UOWD and NCUK academic requirements.

Deliver orientation briefings and publish student-facing materials (slides, FAQs, calendars).

Coordinate bookings for advising, testing, clinics, and ASC services.

Communicate proactively with Registry, Schools, Admissions, NCUK, and UOW.

Ensure all stakeholders have timely updates, risk alerts, timelines, and procedure notes.

Maintain re-sit trackers, progression datasets, and Tier 2/3 logs.

Prepare dashboards and briefing reports for ASC leadership and partner stakeholders.

Support ASC projects related to onboarding, QA enhancement, and student progression.

Ensure compliance with institutional policies, accreditation standards, and NCUK requirements.

Identify risks and implement mitigation strategies.

Post-secondary certificate in a relevant field.

Minimum 3 years of experience in higher education academic coordination or student support.

Experience with international foundation or Language programs is preferred.

Strong understanding of academic QA processes, accreditation standards (CAA/CHEDS), and NCUK frameworks.

Proficiency in timetabling, stakeholder coordination, data management, and academic document control.

Competent in Excel, PowerPoint, and student-facing communication.

High integrity, confidentiality, and ethical conduct

Strong organisational and prioritisation skills

Proactive problem-solving and resilience

Accuracy,…