Global Program engineer Manager - Multi‑Tenant Data Centers
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Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.
Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market.
With our digital intelligence, world‑class cyber‑secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.
Within this segment, Eaton has an opening for Global Program Engineer Manager – Multi‑Tenant Data Centers (MTDC). The role is a globally focused leadership role within the Post‑Order CoE, accountable for driving consistent execution, operational alignment, and customer outcomes across Eaton’s largest MTDC customers. This role ensures that Eaton delivers as One Eaton for multi‑tenant customers by coordinating post‑order activities across regions, business units, and functions.
The position is based in Dubai and operates with global responsibility across EMEA, Americas, and APAC.
- Strategic Account Operations Leadership
- Act as the global post‑order CoE operational lead for assigned MTDC strategic accounts.
- Ensure Eaton delivers as One Global Organization, with consistent execution models and customer experience worldwide.
- Serve as the primary operations interface between Eaton and MTDC customers following contract award.
- Ensure alignment between commercial commitments and execution capabilities across regions.
- Global Execution Governance
- Drive adoption of standardized global execution models, operating rhythms, and governance frameworks for MTDC customers.
- Lead cross‑regional operating reviews focused on schedule, quality, risk, cost, and customer satisfaction.
- Establish performance visibility through dashboards, metrics, and structured reporting.
- Risk Management & Issue Resolution
- Proactively identify delivery, capacity, quality, and schedule risks across global deployments.
- Lead structured mitigation plans and escalations in partnership with regional and functional leaders.
- Ensure rapid issue resolution while maintaining strong customer confidence and trust.
- Cross‑Functional Coordination
- Coordinate execution across Engineering, Supply Chain, Manufacturing, Project Management, Quality, Services, and regional delivery teams.
- Influence outcomes in a highly matrixed global environment without direct line authority.
- Support alignment between Global Account Management, regional sales teams, and post‑order execution.
- Continuous Improvement & Scalability
- Champion continuous improvement initiatives to enhance execution efficiency, predictability, and scalability for MTDC programs.
- Capture lessons learned and deployed best practices across regions and accounts.
- Support digitalization and process maturity initiatives aligned with Eaton Business System (EBS) principles.
- Bachelor’s degree in engineering, Operations, Business, or a related discipline from an accredited institution.
- Minimum of (15) years of progressive experience in operations, strategic accounts, program management, or complex project execution.
- Experience in data centers, mission‑critical infrastructure, power systems, or large‑scale capital projects.
- Familiarity with global framework agreements, long‑cycle projects, and multi‑region execution models.
- Experience working across EMEA, with exposure to Americas and APAC operations.
- Knowledge of Lean, Six Sigma, or structured continuous improvement…
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