Service Engineer

JOB SUMMARY

We are seeking an experienced and technically proficient Service Engineer to join the Print Services team. The ideal candidate will have a strong background in the installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands including Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, and Canon. The role requires hands‑on technical expertise in diagnosing and resolving hardware, software, and print quality issues at customer sites while delivering a consistently high standard of service and customer satisfaction.

• Set up, install, and configure Fujifilm, Kyocera, and other OEM print machines and MFDs at customer sites in line with customer specifications and OEM standards.
• Commission newly installed equipment, including network connectivity, print driver setup, scanning workflows, and user authentication configuration.
• Conduct handover and basic user orientation for clients upon installation completion.

• Carry out scheduled preventive maintenance visits on all managed print equipment as per OEM service intervals and contract requirements.
• Diagnose and resolve complex technical issues related to print quality, paper handling, hardware components, firmware, and software integration.
• Replace defective parts, consumables, and components using genuine OEM‑approved parts in accordance with service procedures.
• Ensure all serviced equipment is tested and validated before leaving the customer site.

• Respond to on‑site and remote service calls within SLA‑defined response times across assigned accounts.
• Provide technical advice and guidance to customers on the correct operation, maintenance, and care of their print equipment.
• Deliver product demonstrations and technical presentations to customers as required.
• Escalate complex or unresolvable issues to the Team Lead or OEM technical support with full diagnostic details.
• Maintain a professional and courteous manner at all customer sites at all times.

• Complete and submit accurate job sheets, service reports, and parts usage records for every site visit via the CRM service management system.
• Update meter readings, consumables usage, and equipment status in the system following each visit.
• Report recurring faults, equipment health trends, and parts requirements to the Team Lead proactively.
• Maintain an organised and well‑stocked engineer kit bag with essential tools, spare parts, and consumables.
• Adhere to HSE standards and all client site access and safety protocols at all times.

• Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or a related technical field.
• OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon are strongly preferred.