Field Service Engineer

Field Service Engineer is responsible for delivering high-quality field service support and technical expertise across the Africa region serving both installed base customers and non-OEM customers. More broadly, the role focuses on supporting customers in optimizing feed mill performance, conducting plant audits, driving aftermarket business, spare and wear parts, and contributing to capital equipment projects through process development and commissioning support.

The position offers flexibility in location with a preference for South Africa. It reports directly to the Sub-Regional Director Africa and works in close collaboration with Sales Managers across the region while maintaining strong alignment with the Service Business Manager MEA.

• Field Service Delivery:
  Provide on troubleshooting, maintenance, technical support and customer training to ensure optimal performance of equipment and plant operations.
• Feed Mill Audits:
  Conduct comprehensive plant audits, identify efficiency gaps and deliver actionable recommendations including suggested spare and wear parts requirements.
• Aftermarket Business Growth:
  Identify and drive sales opportunities for spare and wear parts, equipment upgrades as well as Automation & Digitalization solutions and Service Agreements aligned with customer needs.
• Sales Support CAPEX Projects:
  Provide technical support for capital equipment sales including development of process flow sheets, technical layouts and input for proposals.
• Commissioning:
  Support installation, start-up and commissioning of feed mill equipment and plants ensuring performance targets and operational standards are achieved.
• Customer Engagement:
  Build and maintain strong customer relationships acting as a trusted technical advisor. Ensure accurate registration of installed base equipment within the CRM system.
• Reporting & Administration:
  Prepare and align on weekly activity plans, submit monthly reports, ensure accurate tracking and timely invoicing of service hours.
• Regional Coverage:
  Travel extensively up to 70% across Africa including remote and challenging locations.
• Cultural Leadership:
  Reinforce the behaviours of the 1
  
  ANDRITZWay by acting as a role model across the organization.

• Knowledge:
  Technical Feed mill process expertise, troubleshooting, commissioning, process flow development.
• Commercial:
  Ability to identify sales opportunities and support aftermarket and CAPEX growth.
• Customer Focus:
  Strong relationship‑building and advisory skills.
• Execution:
  Independent, proactive and results‑driven with strong problem‑solving ability.
• Adaptability:
  Comfortable working across diverse cultures and challenging environments.
• Technology skills: ANDRITZ IT and IoT Tools.
• Language skills:
  English (mandatory). Additional African language e.g. Afrikaans, Swahili, Arabic, French (advantageous).

• Minimum:
  Degree or Diploma in Mechanical, Process or related Engineering discipline (mandatory).
• Desirable:
  Further basic process skills gained from the feed or process industry.

• Several years of experience in service in both mechanical, electrical and process optimization.
• Proven experience in feed milling, pelting, extrusion field services or operation & maintenance (mandatory).

• Communication:
  Ability to present service ideas, concepts in a clear and consistent way.
• Form and maintain network:
  Ability to connect with customers and make them early adopters of our service concepts.
• Self‑Learning:
  Willingness to continuously improve skills and competences relevant for developing mobile service concept.
• Execution Discipline:
  Ability to perform effectively with focus on improving customer satisfaction with our service.
• Relationship:
  Ability to internally connect with colleagues in sales support and field service to grow into a service excellence team.
• Deadline Management:
  Ability to meet deadlines through structured and planned work.
• Persuasive skills:
  Ability to convince customers of the added value we can bring with our service concept.