Field Services Engineer

Responsibilities

Rapisan Systems is an industry leader in detection technology providing cargo and vehicle inspection systems and services for ports borders military high-threat facilities and checkpoints to help customers combat terrorism drug smuggling illegal immigration and trade fraud We offer a broad array of scanning system configurations that leverage low- medium- and high-energy X-ray technology or multiple X-ray technologies to address each customer s unique security application requirements Installation Service and support of Rapiscan X-RAY screening systems in UAE MEA region This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects Installation commissioning and service support of Rapiscan s X-ray and Trace systems in UAE MEA Carry out service site surveys prior to installations and professional site reports Fitting system diagnosis troubleshooting and fault finding on Detection systems amp sub systems carrying out the repair maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues Documentation Completing technical documentation including service reports engineering change requests amp inputting service data to a simple functional database Ensure timely completion of Field Modification Instructions and Planned Maintenance corrective repair and Service inspections documentation Carries out all preventive and corrective maintenance works and attends all call-outs Detailed failure analysis activities including investigation reporting resolution Spare parts recommendations to management for different service levels or periodic service intervals Makes sure to submit service reports and non-conformance reports as required without delay Give regular feedback to Engineering Product Line Management and QA as part of our continuous improvement programme Take part in other departmental ad-hoc duties when required including special projects Customer skills Daily interface with operators technicians and BHS managers on equipment status issues Adhere to all Health amp Safety requirements of the company and at customer s site Responsible for all technical decisions Reach out to Engineering PLM on technical matters when needed Be the focal point in case of requests or disputes Formulate and close a technical Incident Report Raise Change Requests Implement Close as required Responsible for distributing information to team members and request permission from stakeholders to complete planned work provide recommendations to improve work and ensure availability of maintained equipment Attend technical meetings upon request Uphold the company s core values of Integrity Innovation Accountability and Teamwork