Business Coordinator

Position Summary

Business Coordinator plans, organizes and coordinates various projects, monitors their progress, and reports outcomes. He/she communicates and collaborates with different teams, provides administrative, sales and operational support, resolves issues, and analyzes the market trend.

Coordination: organizing the various parts of an activity to enable collaboration and efficient communication.

Advisory: giving information or advice or a recommendation about what should be done.

Assistance: scheduling appointments and meetings, coordinating resources, and assembling appropriate reference and back‑up material for all meetings.

• Generate sales leads
• Manage large amounts of incoming phone calls
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with client accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/client service sales targets and call handling quotas
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of client interactions, process client accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients
• Providing introductory information to prospective and new clients
• Determining the quickest, most effective ways to answer a client’s or client’s questions
• Escalating queries and concerns, when necessary
• Working with a team and other departments to find appropriate solutions to the problems

• Bachelor’s degree holder or any equivalent degree and certification;
• 5+ years of experience in complex coordination of activities, management, or comparable experience;
• Ability to work independently as well as collaboratively with colleagues. This includes overcoming geographic and other potential barriers to communicating with and making contributions to the team’s work;
• Exceptional organizational skills, including the ability to manage multiple tasks and projects simultaneously while meeting deadlines;
• Capacity to think strategically, critically, and respond analytically;
• Proven customer support experience or experience as a Client Representative;
• Track record of over‑achieving quota;
• Strong phone, contact handling skills and active listening;
• Client orientation and ability to adapt/respond to different types of characters;
• Excellent written and verbal communication and presentation skills;
• Ability to multi‑task, prioritize, and manage time effectively

• Lifting and Carrying:
  Ability to lift and carry up to 50 pounds.
• Mobility:
  Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.
• Communication:
  Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.
• Focus and Multitasking:
  Ability to maintain focus and multitask effectively.
• Safety Equipment:
  Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.
• Personal Mobility and Reflexes:
  Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off‑site locations when necessary.

Equal Opportunity

Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.