Assistant Relationship Manager - Liabilities

Organization Unit Purpose

The Retail Liabilities team plays a pivotal role within Retail Banking Sales by acquiring new-to-bank customers across both individual and entity segments. The team is responsible for positioning Emirates Islamic Bank and Priority Banking.

To establish long‑term customer relationships, the engagement begins with CASA (Current and Savings Accounts) followed by offering tailored financial solutions based on customer needs. These solutions include Current Accounts, Savings Accounts, Fixed Deposits, Bancassurance and FX Remittances.

Additionally, the team provides relationship management for entity accounts for up to three months, ensuring seamless onboarding and engagement. The unit is also responsible for developing and growing the bank’s Fixed Deposit and CASA portfolio, contributing to the overall expansion of the retail banking.

The sales staff is responsible for acquiring new-to-bank customers across individual and entity segments, focusing on CASA (Current and Savings Account) as the foundation for long‑term banking relationships. The role involves offering a range of financial products, including Current Accounts, Savings Accounts, Fixed Deposits, Bancassurance and FX Remittances to meet customer needs. Additionally, the position includes managing entity accounts for up to 3 months ensuring smooth onboarding and engagement while contributing to the growth of the bank’s Fixed Deposit and CASA portfolio.

• Develop and explore new markets and customers within the assigned territory to enhance sales volumes.
• Offer a range of financial products, including Fixed Deposits, Bancassurance, and FX Remittances, to meet customer needs and manage entity accounts for up to three months.
• Ensure smooth onboarding and engagement while contributing to the growth of the bank’s Fixed Deposit and CASA portfolio.
• Comply with approved policies, procedures and norms to protect the organisation's and customers' interests.
• Monitor client satisfaction and service quality levels, ensuring expectations are consistently met and exceeded, and achieve targets while providing high‑standard customer service.
• Provide professional and expert advice on products and services to customers and business leads to other units to realise business opportunities.

• Bachelor’s degree holder or equivalent.
• At least 2 years of UAE banking experience in sales, particularly for liabilities.
• In-depth knowledge of the market industry, policies and their implications.
• Ability to explore new markets and customers within the assigned territory to enhance sales volumes.
• Proven record in achieving cross‑selling targets of non‑assigned products and services to contribute to revenue and market presence.
• Experience creating and building customer awareness on new products through mailers, personal visits, etc. to prospect business.
• Excellent communication skills, result orientation, analytical thinking, ability to develop others, good public relations, perseverance.