Assistant Manager – Fraud Risk Monitoring; Emiratization

Overview

Job Purpose:

The position is responsible for assisting in activities related to Fraud Risk Monitoring and handling of related matters.

• Ensure Effective Fraud Risk Monitoring.
• Lead proactive prevention of internal and external frauds while balancing customer experience, fraud risk and regulations.
• Identify requirements of tools and equipment to cop-up with latest industry fraud trends.
• Liaise with concerned for internal watch/black listing of customer’s involved/suspected to be involved in fraudulent activities (both from EDD and payment filter’s perspective).
• Fraud Awareness including classroom trainings, E-learnings and onsite.
• Respond/advise on staffs queries related to fraud risk/incidents.
• Respond to fraud cases in a timely manner including initial review, fraud loss prevention etc.
• Suggest controls on the latest industry fraud trends/threats.
• Assist and provide feedback in implementation and enhancement of Enterprise Fraud Risk Management System (EFRMS) in the bank.
• Review and closure/resolution of EFRMS alerts.
• Review of IS alerts (In house fraud alert mechanism set by Information Security team) and recommendation of appropriate actions to mitigate the fraud risk.
• Provide feedback to IS team for enhancement to existing IS alert scenarios/rules.
• Review of Call Center fraud referrals and provide advice for appropriate actions if any.
• Provide advice to GBO Remittance team on fraud cases involving payment frauds.
• Review of FRM-RCD investigation reports and provide/share review findings.
• Review of Internal Audit investigation report and provide/share review findings.
• Regulatory Reporting of fraud incidents (Fraud STR through CB online portal) and response to regulator’s queries.
• Review fraud referrals from different channels and share review findings.