Customer Service Representative

Job responsibilities

P2P business operation

• Timely release and manage P2P advertising.
• Review and approve P2P orders based on internal SOP.
• Ensure smooth and accurate completion of P2P transactions between buyers and sellers.

• Responsible for timely and accurate exchange of fiat currency to USDT.
• Monitor exchange rates to ensure transactions comply with internal control requirements.
• Maintain accurate records of settlement transactions for audit and reporting purposes.

• Review and approve recharge and withdrawal applications according to the SOP process.
• Identify and report any suspicious or unusual transactions.
• Ensure that all transactions comply with company policies and relevant regulations.

• Monitor account balance and transaction flow changes daily.
• Ensure reasonable allocation of funds among multiple accounts and maintain sufficient liquidity.
• Assist in fund reconciliation and provide timely account change reports.

• Closely monitor risk factors associated with trading and account activities.
• Report potential issues to management in a timely manner and propose preventive measures.
• Assist in implementing risk control mechanisms in the operation team.

• Collaborate with customer service and compliance teams to resolve transaction-related issues.
• Provide timely feedback and support to internal departments.
• Complete other temporary tasks and projects assigned by management.

• Bachelor's degree or above in finance, accounting, business or related fields.
• Candidates with experience in financial operations, cryptocurrency exchanges, or payment operations are preferred.
• Careful in work, able to strictly follow SOP operations.
• Possess good analytical skills and be able to monitor and manage multiple accounts simultaneously.
• Proficient in Excel and financial systems; knowledge of blockchain /USDT preferred.
• Possess a high sense of confidentiality, responsibility, and risk awareness.
• Possess independent work ability and teamwork spirit, good communication skills.

• Competitive salary and commission structure.
• Opportunity to work in a fast-growing and dynamic environment.
• Professional development and growth opportunities working in different countries and multi-cultural team.
• Comprehensive benefits package.
• Tax-Free Income
• Needs relocation to Dubai, UAE