Technical Account Manager

Overview

Who We Are We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Remote
- Dubai, UAE. From Home / Beach / Mountain / Cafe / Anywhere! We are a remote-first company with a globally distributed team, so you can find your productive zone and work from there.

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we are building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You will manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services.

In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

• Be the primary point of contact for our customers, attending to day-to-day and big picture problems and opportunities and helping maximize the customers ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a clear understanding of how customers integrate APIs
• Domain experience in fraud prevention, AML/KYC compliance, or financial crime risk — gained at a bank, fintech, payment processor, or fraud/compliance SaaS vendor operating in at least one of UAE, Singapore, or Australia
• Regulatory literacy across at least one primary market framework: CBUAE, DIFC/ADGM (UAE); MAS Notice 626, FATF recommendations (Singapore); AUSTRAC, AML/CTF Act, Scam Awareness Framework (Australia)
• Analytical skills that are second to none — you excel at number crunching and drawing insights; comfortable reading ML model outputs (confusion matrices, precision/recall, ROC curves), running SQL queries against fraud/transaction datasets, and back-testing rule changes against historical data
• Proficient in using business intelligence tools for fraud and compliance reporting
• Capable of translating complex strategies into actionable processes and outcomes — including structured root cause analysis (5 Whys, DMAIC) when customers experience fraud spikes or false positive surges
• A natural at building relationships and collaborating across CXOs, Head of Compliance, VP Engineering, and operational fraud analyst levels simultaneously
• Strong presentation skills for both virtual and in-person meetings with senior stakeholders across multiple cultural contexts
• Previous customer-facing experience with a technical product — you are comfortable owning escalations and driving structured remediation plans under pressure
• An exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders across time zones and regulatory environments
• You constantly think about ways to improve processes — you are not satisfied with "thats how weve always done it."
• You love making customers more efficient as much as we do!

• CAMS, CFE, or equivalent certification
• Experience with behavior…