Collections Specialist | FinTech | On-site

Location: Dubai, UAE (Onsite)

Type: Full-time

Compensation: Competitive Salary

Benefits: Visa sponsorship, medical insurance

Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients - while getting paid upfront.

We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale - without risk or payment delays.

We've secured $60M in venture debt facilities and we're scaling fast, growing at 20% month-over-month.

We're not here to make B2B finance a bit better - we're here to flip the model and give businesses what they actually need: clarity, speed, and control.

We're looking for a Collections Specialist with strong credit control experience in B2B Lending or Financial Services - someone proactive, detail-oriented, and confident managing a high-volume SME portfolio.

In this role, you'll own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company's cash-flow health.

You will collaborate closely with the finance, risk, and operations teams to solve payment issues, elevate cases when needed, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment.

• Proactively manage a portfolio of overdue accounts, applying collection best practices to minimize risk exposure
• Follow structured collections workflows while suggesting improvements where needed
• Negotiate payment plans and settlements in alignment with company policy and credit risk guidelines
• Assess client payment behavior and flag high-risk accounts early
• Track payments, update internal systems, and ensure data accuracy
• Prepare daily/weekly reports on collections and credit risk performance
• Collaborate with finance, legal, and risk teams on escalations
• Support dispute resolution by coordinating with internal departments
• Maintain professional, customer-focused communication throughout all interactions
• Identify trends or risks and flag issues early to management
• Contribute to building efficient credit control processes as the team scales
• Experienced with skip-tracing

• 2-5 years of experience in B2B credit control
  , collections, or financial operations (B2B lending / Fintech / Financial Services)
• Bonus:
  Experience working with SME clients
• Strong understanding of credit risk, credit products and payment terms enforcement
• Strong communication and negotiation skills
• Excellent follow-up, accuracy, and attention to detail
• Ability to work with CRM/collection tools and Excel
• Comfortable with a fast-paced, performance-driven environment
• Professionalism and empathy when handling sensitive client cases
• Fluency in English and Hindi. Arabic is a plus
• Based in the UAE

• High Impact
  - Contribute directly to revenue protection and cash-flow stability
• Fast Growth
  - Be part of a rapidly expanding fintech startup
• Career Development
  - Grow into senior roles as the team scales
• Regional Exposure
  - Work with SMEs across the UAE
• Strong Support
  - Visa sponsorship and health insurance