At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of.
Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.
Yourday today
- Follow all established health and safety procedures in every treatment for guests’ well-being, utmost comfort, and satisfaction.
- Conduct thorough consultations with clients to understand their specific needs, preferences, and any health concerns.
- Perform a variety of spa treatments such as massages, facials, body wraps, and other beauty and wellness therapies.
- Use appropriate techniques, products, and equipment to deliver high‑quality services.
- Complete all necessary paperwork (questionnaire, consultation forms) correctly and refer to supervisor/manager prior to any treatment delivery. Document pertinent information on the guest’s personal record.
- Massage the body, using techniques as kneading, rubbing, and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions.
- Administer steam or dry heat, ultraviolet, infrared or water treatments on request of the guest.
- Provide directions to clients in activities such as reducing or remedial exercises
- Record treatments furnished to customers
- Ensure that treatment rooms are tidy and all the items available e.g. towels, candles, oils, etc.
- Maintain a clean and organized workspace, following all hygiene and safety protocols.
- Adhere to spa policies and procedures related to cleanliness, sanitation, and client confidentiality.
- Promote spa services and products to clients, aiming to enhance their overall spa experience.
- Upsell additional services or products when appropriate.
Ideally, you'll have a minimum of 3 years’ experience in a similar role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along being quality‑oriented with a focus on details, high‑performance standards, able to multitask in the Spa & Health Club & meet deadlines and Committed to serving the guest with the highest quality and you should have Spa Therapist Licensed or Certified.
Howdo I deliver this? We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It is what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
- True Confidence
: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. - True Listening
: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding…
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