Patient-Affairs Specialist - UAE National; Emirati

Patient Affairs Specialist - UAE National only

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

• Front Desk & Patient Reception:
  Welcome, greet, and assist patients with a warm and professional approach;
  Manage patient check-ins and check-outs, ensuring a smooth and efficient experience;
  Provide essential information about the clinic s services, policies, and procedures
• Appointment & Scheduling Management:
  Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists;
  Manage appointment confirmations, reminders, and follow-ups to minimize no-shows;
  Update and maintain accurate patient records in the electronic medical records (EMR) system
• Patient Experience & Support:
  Serve as the primary contact for patient inquiries, concerns, and requests;
  Assist patients with insurance verification and billing inquiries;
  Provide clear guidance on clinic workflows, procedures, and digital health tools
• Administrative & Operational Support:
  Maintain front-desk efficiency by managing daily administrative tasks;
  Ensure a tidy, organized, and welcoming reception area;
  Collaborate with medical and operations teams to optimize patient flow and minimize wait times
• Coordination & Communication:
  Act as a liaison between patients, healthcare providers, and administrative teams;
  Ensure effective internal communication to support seamless patient care;
  Handle confidential patient information in compliance with data protection regulations;
  Understand, follow and support all hospital infection control programs

• Bachelor s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred
• Experience in a front-desk, patient affairs, or customer service role
• Excellent communication and interpersonal skills, with a patient-first mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools
• Fluency in English and Arabic

• Seniority level
  :
  Entry level
• Employment type
  :
  Full-time
• Job function
  :
  Other
• Industries
  : IT Services and IT Consulting

Dubai, Dubai, United Arab Emirates