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Patient Administrator - IVF - Emirati
Job Description & How to Apply Below
MAIN PURPOSE OF JOB
To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role
KEY RESPONSIBILITY AREAS- To effectively and efficiently manage the patient appointment scheduling and registration process
- To effectively and efficiently manage the medical insurance process and other related tasks
- Effectively manage the billing and cash up process
- To consistently meet customer service expectations by improving the quality of patient service
Essential : Completed secondary school education (Grade 12)
Desired :
Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting
Essential : 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
Desired :
Experience in a Contact Centre or Healthcare environment
- Computer literacy and proficiency in MS Office applications
- CRM (customer relations management) software applications
- Hospital information systems
- Knowledge of company policies and emergency codes
- Knowledge of medical insurance terminologies and process
- Medical terminology and procedures
- Numerical literacy
- Patient scheduling and registration processes
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