Collection Associate

Job Family Summary

Be the focal point of contact for internal as well as external stakeholders for seamless and accurate RCM management which will help the organization to achieve its goals and objectives to be the region's most efficient Revenue Cycle Management company

To ensure optimal collections are achieved for clients via strong payer contacts. To ensure timely receipt of remittances for all payer payments released for clients. Follow collections with insurance companies on behalf of clients and optimize the collections while maintaining data accuracy levels above 90% at all times. To analyze and report to clients on their account status on claims as and when required.

• Preparation of schedule of collections from insurance payers for providers.
• Follow on collections effectively and consistently with the payers by monitoring payment due dates and ensuring optimum collections for clients.
• Analyzing the claims submitted and ensuring follow‑up collections accordingly.
• Monitoring remittances on HAAD & DHA portals and ensuring timely allocation of paid claims.
• Liaising with clients as required regarding remittance details and ensuring timely allocation of paid claims.
• Initiating collection escalation requirements to the line manager in time.
• Fixing remittances and other issues relating to the claim submission.
• Preparation of statement of accounts and collections from clients from time to time.
• Preparing billing and collection reports periodically for the line manager as required.
• Reconciling payments received by providers and ensuring timely allocation of paid claims.
• Consolidated reports as per provider requests.
• Notifying and reporting to the line manager concerning any trends that are critical to the organization/clients performance.

• Related experience of over 2 to 3 years in provider / payer / TPA in the UAE is essential.
• Minimum qualification of a Bachelor’s degree is required.
• Strong Excel skills, expertise in handling large data, and excellent communication skills.