More jobs:
Patient Affairs Specialist; Front-Desk - Healthcare - Arabic speaker
Job Description & How to Apply Below
Location:
268 Al Wasl Rd, Dubai AND/OR Grove Mall, Al Barsha, Dubai
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.
Key Responsibilities Front Desk & Patient Reception- Welcome, greet, and assist patients with a warm and professional approach.
- Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
- Provide essential information about the clinic’s services, policies, and procedures.
- Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
- Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
- Update and maintain accurate patient records in the electronic medical records (EMR) system.
- Serve as the primary contact for patient inquiries, concerns, and requests.
- Assist patients with insurance verification and billing inquiries.
- Provide clear guidance on clinic workflows, procedures, and digital health tools.
- Maintain front-desk efficiency by managing daily administrative tasks.
- Ensure a tidy, organized, and welcoming reception area.
- Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
- Act as a liaison between patients, healthcare providers, and administrative teams.
- Ensure effective internal communication to support seamless patient care.
- Handle confidential patient information in compliance with data protection regulations.
Understand, follow and support all hospital infection control programs
Qualifications & Experience- Immediate joiner - A MUST
- Arabic speaker - A MUST
- Native like English - A MUST
- Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
- Experience in a front-desk, patient affairs, or customer service role in HEALTHCARE - A MUST
- Knowledge of billing & insurance process (insurance codes, etc.) - A MUST
- Excellent communication and interpersonal skills, with a patient-first mindset.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×