Receptionist, Healthcare

Receptionist Job Description

The role of the Receptionist is to attend patients and their relatives at Cosme Surge unit to satisfy their non‑medical needs. Handle enquiries, payments and provide a high level of support and information to patients/guests at Cosme Surge unit.

• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services.
• Attending Customer as they arrive at the cash counter.
• Provide customers with information on totals and ask if they would like to pay by card or cash.
• Billing patients as per Cosme Surge price list and policies and ensuring all the services rendered to the patients are billed.
• Ensuring the patient is billed as per the insurance card (co‑payment/uncovered services collected from patient).
• Process credit card and cash payments and provide customers with receipt and change.
• Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
• Responsible for handling cash and credit card payments effectively and efficiently.
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superior’s assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the hospital/clinic.

Minimum 1-2 year in a similar organization

Any bachelor’s degree preferred