Patient Relations Supervisor | Arabian Center | Al Mizhar

Patient Relations Supervisor | Arabian Center | Al Mizhar | Dubai

Health Hub Clinic by Al-Futtaim at Arabian Center is a ‘community and family clinic’ located close to the surrounding residential communities such as Mizhar, Mirdif, Khawaneej and Muhaisnah to effectively assist the people in enhancing their health and wellness.

With its comfortable environs, state-of-the-art facilities and highly skilled medical staff, the Arabian Center Clinic offers the highest standard of patient care, using the most advanced technology across a vast range of specialities and primary healthcare requirements.

The purpose of this role is supervising day-to-day activities of Patient Relations Executives (PRE) and support Unit In-charge in all aspects of front office functions.

You will oversee and coordinate the PREs department, performance and functions. Constantly update and bring any concerns to the attention of the Patient Experience Manager and Unit in Charge. Ensure that standards set are met, highlight concerns and deviations from the objectives and goals by providing necessary evidence and suggesting alternative solutions.

• Competitive salary, bonus and benefits package.
• Work-life balance and comprehensive benefits, including health insurance, Life Assurance.
• Generous leave entitlement
• Opportunities for professional development and training

• Previous customer service experience working in a Clinic or Hospital is essential.
• Significant experience in management of a team of healthcare administrators.
• Significant experience working in healthcare customer care and medical administration/booking administration roles with demonstrated commercial awareness.
• Fluency in English (speak, read and write).
• Arabic speaking skills will be an added advantage.
• Excellent Computer Literacy skills are required.