Front Desk Agent - Arabic Speaker D

Front Desk Agent - Arabic Speaker

Front Desk Agent - Arabic Speaker role at TALENTMATE.

A Front Desk Agent - Arabic Speaker is a crucial role within the hospitality sector, acting as the first point of contact for guests, ensuring a memorable experience from arrival to departure.

• Greet and welcome guests in a friendly manner upon arrival.
• Perform accurate check-in and check-out processes following hotel procedures.
• Manage room reservations, cancellations, and modifications efficiently.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Provide guests with information about hotel facilities, services, and local attractions.
• Ensure the security and confidentiality of guest information and records.
• Liaise with housekeeping and maintenance teams to meet guests' needs and ensure satisfaction.
• Assist guests with luggage and perform minor concierge duties as required.
• Process guest payments and handle cash, credit card, and digital transactions accurately.
• Maintain detailed and accurate records of guest information and hotel activities.
• Uphold a high standard of professionalism, appearance, and conduct at all times.
• Assist in coordinating emergency situations and provide necessary support as needed.

• Fluency in Arabic and English with strong verbal and written communication skills.
• Previous experience in a customer service role, preferably in the hospitality sector.
• Proficiency in basic computer operations and hotel management software systems.
• Strong problem‑solving skills and ability to work under pressure with a positive attitude.
• Excellent interpersonal skills and ability to work collaboratively with diverse teams.
• High level of professionalism focused on delivering exceptional customer service.
• Flexibility to work varied shifts, including weekends and holidays as necessary.

Mid-Level, Full-Time, Dubai, United Arab Emirates