Lady in Red

Role

Lady in Red

Rooms Division, Front Office & Guest Services

United Arab Emirates - Dubai

The Lady in Red is an iconic symbol of Kempinski and is essentially the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for communication with all residents and guests, providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well‑being.

• Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
• Substitutes the Front Office Duty Manager in their absence.
• Handles all residents & guests’ comments & complaints, and follows up on resolutions.
• Ensures that, in accordance with Kempinski Health & Safety Policy, fire exits are free of obstacles.
• Supports and assists all departments.
• Ensures that all residents & guests receive prompt, cordial attention and personal recognition, resolving related problems.
• Informs and coordinates with other operating departments regarding matters that may concern them.
• Checks all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, following up as required.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all residence information is kept accurately and up to date.
• Promotes in‑house sales and facilities to maximize residence revenues.
• Understands and carries out duties in line with residence emergency procedures.
• Inspects front and back of house for cleanliness, health & safety and reports any faults to concerned departments.
• Inspects outside areas on a daily basis.
• Co‑ordinates/assists security personnel in all related matters.
• Responds promptly to any operational requests from residence sections.
• Attends to referred and unsolved problematic situations.
• Conducts efficient hand‑over with the incoming team member.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and residence.

• Eligible for a working permit in the country of hire.
• Higher college degree or Hotel Management qualification.
• Minimum 2 years in a front office supervisory position.
• Preferably within a 5‑star property or residence.
• Proven track record with good progression.
• Mature & customer‑focused.
• Ability to work and communicate in a multinational environment.
• Fluent in English & Russian (verbally and written).
• Any additional language is a plus.

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well‑known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace‑setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities – complemented by impeccable service.

Mid‑Senior level

Contract

Other

Hospitality