Guest Service Agent; Arabic or French Speaker - FIVE Jumeirah Village

Guest Service Agent (Arabic or French Speaker) - FIVE Jumeirah Village

Join to apply for the Guest Service Agent (Arabic or French Speaker) - FIVE Jumeirah Village role at FIVE Hotels and Resorts
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Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A driven self‑starter, you have excellent communication, leadership and organisational skills. As an astute creative and critical thinker, you can conceptualise and implement innovative solutions in a fast‑paced environment. Not even the smallest detail escapes your keen eye and you execute tasks proactively with precision and finesse. A ‘can‑do!’ attitude coupled with an inherent flair for taking ownership makes you a highly motivated go‑getter.

Your outgoing and approachable nature enables you to seamlessly connect with other ‘FIVERs’ and key stakeholders, ensuring that their and your journey at FIVE is nothing short of sensational. Joining our front office team as a Guest Services Agent will empower you to deliver exceptional experiences across our award‑winning lifestyle destinations. Jump on board and unlock your potential in a buzzing environment that will take your career to new heights.

• A proven track record of 1‑2 years in a luxury hotel environment in a similar role, delivering sensational guest experiences synonymous with FIVE’s award‑winning service quality.
• Impeccable communication skills, both verbal and written, with fluency in English, Arabic or French.
• Exceptional time‑management and multi‑tasking skills to oversee a busy kitchen and deliver a ‘FIVE‑Star’ experience for our guests.
• Computer literacy, with mastery of Word, Excel and Outlook, while possessing exceptional knowledge of hotel PMS, specifically Opera.
• A professional, Insta‑worthy appearance, always adhering to FIVE’s grooming standards and maintaining a polished, ‘FIVE‑styled’ demeanour.
• Excellent interpersonal skills to engage effectively with guests, FIVE tribe members and stakeholders.
• Sensational teamwork and collaboration skills to work effectively within a group and across departments with fellow ‘FIVERs.’
• Previous experience in Forbes or LQA‑rated properties will be advantageous, demonstrating a strong commitment to luxury service standards.
• A proactive nature, coupled with a meticulous eye for detail, ensuring every aspect of the operation is curated to perfection.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.
• A hands‑on attitude, fuelled by a ‘can‑do!’ spirit.

• Extend a warm ‘FIVE‑styled’ welcome to all guests, displaying genuine appreciation and addressing their service needs with exceptional care and attention.
• Meticulously answer and document guest requests, enquiries and concerns via multiple communication channels, ensuring accurate and timely responses.
• Operate the telephone switchboard efficiently, managing wake‑up calls and directing incoming calls to the appropriate departments with top‑notch precision.
• Record and relay messages accurately, maintaining precise communication records for reference and follow‑up purposes, ensuring a ‘FIVE‑Star’ guest experience.
• Log guest requests or issues into the computer system, coordinating with relevant departments to ensure swift resolutions.
• Provide guests with comprehensive information about FIVE’s room features, amenities and local attractions of interest.
• Assist guests with accessing Wi‑Fi and navigating guest room entertainment systems as needed.
• Adhere to FIVE’s policies and procedures, and grooming standards, always maintaining an Insta‑worthy appearance.
• Uphold the confidentiality of proprietary information and always protect FIVE’s company assets.
• Foster positive relationships with all ‘FIVERs’, contributing to a buzzing and energised team environment that supports collaborative efforts.
• Champion compliance with Forbes standards and guidelines, delivering services that…