Front Desk Agent; German​/Russian Speaker | Waldorf Astoria Palm Jumeirah

Front Desk Agent (German/Russian Speaker) | Waldorf Astoria Dubai Palm Jumeirah

A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

• Minimum 2-3 years of experience in a high-end or luxury hotel, or an equivalent setting
• Proven track record of working as a Front Desk Agent or Receptionist in a fast-paced environment.
• Working knowledge in a European language is an asset
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Excellent grooming standards
• Excellent communication and interpersonal skills.
• Keen eye for detail and commitment to quality.
• Ability to work a variety of shifts including weekends, days, afternoons and evenings

• Luxury hospitality experience in a similar role
• Fluency in German or Russian (both written and spoken) is required.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all.

Waldorf Astoria The Palm

Full-time

Waldorf Astoria Hotels & Resorts

Housing, Transport, Additional benefits as per company policy

Guest Services, Operations, and Front Office