Front Office Supervisor

Job Description

Front Office Supervisor (HOT0C6PC
)

HOT0C6PC

Double Tree by Hilton Dubai M Square Hotel & Residences Al Mankhool, Dubai

A Front Office Supervisor assists in daily Front Office operations and works with customers and guests to serve their needs and provide an excellent customer service experience.

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the guests or other departments
• Manage, resolve or elevate any and all guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up‑selling and promoting new or ongoing events
• Advise team of any special events or VIP guests in the hotel
• Maintain a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and team in an environmentally conscious manner

• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations

• High level of IT proficiency

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing team members are at the heart of it all!

Full-time

Doubletree by Hilton

Guest Services, Operations, and Front Office