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Job Description & How to Apply Below
- The Smart Hands/Data Center Technician - ICT plays a vital role in supporting data center operations by providing on-site, hands-on assistance for clients and internal teams. This position ensures physical tasks-such as equipment installation, troubleshooting, cable management, and basic hardware support-are executed efficiently and in compliance with operational standards.
- Collaborate as Team player. Excellent in Handling customer relationship.
- Perform rack and stack of servers, switches, routers, storage, and other IT hardware.
- Handle cable installations, tracing, labeling, and structured cable management (copper and fiber).
- Provide basic hardware troubleshooting and diagnostics, including power cycling, component swaps, and visual inspections.
- Assist with hardware replacements (e.g., hard drives, power supplies, memory) as instructed by remote engineers.
- Support remote hands requests from clients and internal teams via ticketing systems or direct communication.
- Conduct inventory management, including hardware tracking, asset tagging, and stock audits.
- Escort and supervise vendors, engineers, and auditors when required.
- Ensure work complies with data center best practices, safety procedures, and physical security standards.
- Document activities clearly and update task/ticketing systems
- Report any abnormal conditions, incidents, or potential risks to site management.
- 5 years of experience in IT support/operations, data center operations, or related field
- Familiarity with network and server hardware (Cisco, Dell, HP, etc.).
- Knowledge of cabling standards (Cat6, fiber optics, labeling, patching).
- Strong attention to detail, organizational skills, and adherence to process.
- Ability to lift up to 50 lbs. and work in physical environments (tight spaces, ladders, etc.).
- Excellent verbal and written communication skills.
- Ability to work independently and respond effectively to remote instruction.
Bachelor's degree in computer science, Information Technology, or related field, or equivalent workplace experience.
Other Requirements:
- Internal touch points:
- Data Hub Departments
- External touch point:
- Vendors, Contractors, Clients & Stakeholder
Division: LEI RoW AMEA - UAE
Legal Entity: ENGIE Cofely Energy Services LLC
Professional
Experience:
Skilled ( >3 experience
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