L1 Technical Support Engineer reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation;
Password reset; supporting connectivity.
Initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation;
Password reset; supporting connectivity.
Our work culture is family-like and genuinely supportive. Wework cohesively to achieve our shared goals.
Being on the cutting-edge of technology, team members are constantly challenged to innovate, think creatively and exceed their personal limits.
TransparencyAt IT Max Global, clarity and openness in communication isalways encouraged to establish credibility and trust.
Integrity & EthicsWe uphold the highest standards of honesty and moral conduct,whether internally or with our clients.
RecognitionWe celebrate and appreciate achievements and contributions,fostering a culture of acknowledgment and motivation.
Employee EmpowermentOur team is actively encouraged to show initiative, take ownership, and leave a lasting impact
Diversity & InclusionOur team comprises individuals from a diverse array ofnationalities, spread across several continents.
Customer FocusedWe prioritize our customers’ needs and deliver exceptionalexperiences that meet and exceed their expectations.
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