EStore Manager

• Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
• Manage e-commerce team, allocating tasks and activities on a day-to-day basis, with a view to increasing productivity and supporting the business to maximize customer satisfaction.
• Oversee and check the work of the team regularly to ensure that high-quality standards are maintained and assist in the development of the team members' skills.
• Provide the senior management team with consolidated and updated reports, advising them on the way forward.
• Plan and manage E-Commerce functions, building & aligning operations with existing procedures.
• Consolidate product portfolio, managing product uploading and allocation, reviewing stock reports.
• Manage e-Commerce business operation activities End to End and resolve operational or technical issues.
• Review website content and automated procedures for maintenance (category management, CMS, promotions as per guidelines).
• Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion setup.
• Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager.
• Ensure quality assurance of campaigns and product launches.
• Responsible for accurate publishing of eStore content and product catalogs.
• Support in planning, testing, and releasing system enhancements to the eStore platforms.
• Analyze product performance and recommend improvements to increase online sales.
• Responsible for promotion setup, price, and merchandising content management on eStore platform.
• Regular coordination with logistics and customer service teams to ensure customer satisfaction.
• Regularly audit competitor activities on a local and global level.
• Benchmark global best practices and find insights for regional optimization strategy.
• Manage customer reviews, FAQs, and other feedback, coordinating with operations teams.
• Able to produce and assess regular reporting for product and sales performance KPIs.
• Incident handling in coordination with eStore Incident Manager.

Essential skills and experience:

• At least 10+ years experience in a relevant e-commerce company or division.
• Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail.
• Comfortable interacting with technical and non-technical stakeholders.
• Analytical skills to be able to track and generate data-based insights.
• Must possess good interpersonal skills in order to build strong positive business relationships.
• Solid understanding of E-Commerce & Digital Marketing best practices.
• Possess an innovative, problem-solving, and solutions-oriented mindset.
• Demonstrated ability to learn quickly, and manage change effectively.

Qualification:

• Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce.
• Demonstrated written and communication skills.
• Must be system-oriented as well as computer literate and an advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook).

Excel, Ticketing, Content Management, Sales Performance, Publishing, Assurance, PowerPoint, Analytical Skills, Reviews, E-commerce Optimization, Merchandising, Campaigns, Interpersonal Skills, Quality Assurance, Digital Marketing, Customer Satisfaction, JIRA, Strategy, Testing, Customer Service, Planning, Maintenance, Communication, Marketing, Business, Sales, English, Management