Job Requisition : 174502
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Join Our Transformation Journey
Al-Futtaim Automotive is shaping the future of mobility through customer-centric innovation, world-class design, and digitally enabled experiences. As we expand our transformation squads across Product, CX, Design, Data, Innovation, and Program Delivery, we are seeking exceptional talent to join us in building meaningful customer impact and future-ready solutions.
Open Positions- Design Director
- Design Strategist / Service Design Lead
- Business Designer
- Program Manager & Agile Coach – Lab Operations & Business Office
- Senior Product Manager
- Senior Analyst – Data, AI & Analytics
- Innovation Business Manager
- Strategic Partnerships & Ventures Manager
You may refer to the responsibilities outlined below for each position.
DESIGN & EXPERIENCE SQUAD Design DirectorSet the creative and strategic direction for customer experience and digital design across the automotive ecosystem. Responsibilities include :
- Shaping long-term design strategy aligned with customer needs, brand identity, and business goals
- Overseeing UI/UX, research, and service design teams to deliver best-in-class digital and physical experiences
- Establishing design principles, frameworks, and standards to ensure consistency and excellence
- This role suits visionary design leaders with a strong track record in human-centered design
Drive the creation of seamless and impactful customer journeys across digital and physical touchpoints. This role will :
- Lead discovery, conceptualization, and service blueprinting activities
- Facilitate workshops and co-creation sessions with stakeholders and customers
- Translate insights into actionable service concepts, prototypes, and experience improvements
Perfect for candidates with advanced service design capabilities and experience in journey transformation
Business DesignerCombine business strategy, customer needs, and design thinking to shape new growth opportunities. You will :
- Develop business cases, value propositions, and commercial models for innovative solutions
- Collaborate with CX, Product, and Innovation teams to align desirability, feasibility, and viability
- Analyse trends, customer behaviors, and market insights to identify new business directions
Ideal for strategic thinkers with experience in consulting, innovation, or business design
PROGRAM & DELIVERY SQUAD Program Manager & Agile Coach – Lab Operations & Business OfficeLead strategic transformation programs that span multiple business units and drive measurable business value. This role will :
- Facilitate agile ceremonies, introduce best practices, and coach teams on Scrum and agile delivery
- Manage scope, risks, timelines, and stakeholder expectations across complex programs
- Support Lab Operations in building operational efficiency, performance tracking, and prioritization
Ideal for experienced program leaders skilled in driving organisational change, stakeholder alignment, and cross-functional delivery.
PRODUCT & CUSTOMER JOURNEY SQUAD Senior Product ManagerLead the roadmap, development, and rollout of key digital products that enhance mobility experiences. You will :
- Own end-to-end product lifecycle : discovery, delivery, launch, and iteration
- Work closely with CX, Design, Data, and Technology to…
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