Team Lead - Digital Systems
Team Lead – Digital Systems (Ericsson)
Location:
United Arab Emirates (AE) – Dubai
Req
Seniority level:
Not Applicable
Employment type:
Full-time
Job function:
Other
Industries:
Telecommunications
We are looking for an experienced Team Lead – Digital Systems to provide operational leadership and delivery execution for digital applications and payment platforms within a complex, global environment. In this role, you will ensure high availability, stability, and smooth operation of customer‑facing web and mobile applications as well as backend systems. You will work closely with onshore customers and globally distributed teams, supporting day‑to‑day operations while maintaining 99.9% uptime targets for critical digital and payment services.
The role operates in a 24/7 production environment and requires strong ownership, operational discipline, and the ability to lead technical execution while collaborating across teams, vendors, and time zones.
- Lead and support day‑to‑day operations of digital web and mobile applications, including customer portals, mobile apps, and e‑commerce platforms
- Oversee incident, service request handling, and routine performance checks
- Coordinate with product owners, development, QA teams, and vendors for issue resolution
- Lead deployment support activities and perform pre‑ and post‑release validations
- Ensure application SLAs are met through proactive monitoring and operational excellence
- Provide and oversee L1/L2 operational support for payment systems, transaction flows, and integrations
- Monitor payment gateway connectivity, settlements, reconciliation processes, and transaction logs
- Analyze recurring transaction failures and drive permanent resolution with engineering teams
- Ensure PCI DSS and internal audit requirements are embedded in operational processes
- Guide operations on middleware platforms including Web Logic, Tomcat, JBoss/Wild Fly, and Apache HTTP Server
- Oversee deployments, configuration updates, log reviews, patching, and routine system health checks
- Drive basic performance troubleshooting and root‑cause analysis for application issues
- Monitor application and infrastructure health using observability and monitoring tools
- Ensure accurate documentation, SOPs, runbooks, and operational reporting
- Lead change, release, and deployment activities across multiple time zones
- Ensure adherence to ITSM processes including Incident, Problem, Change, and Release Management
- Coordinate maintenance windows with minimal business impact
- Support capacity planning and infrastructure scaling activities
- Lead incident communications, status updates, and stakeholder engagement
- Coordinate with global teams, vendors, and third‑party partners, ensuring effective handovers
- 10+ years of experience in IT operations, application support, or middleware environments, with leadership exposure
- Strong hands‑on experience supporting digital applications, payment platforms, and transaction‑based systems
- Deep working knowledge of Oracle Web Logic, Apache Tomcat, JBoss/Wild Fly, and Java‑based applications
- Experience with Linux environments (RHEL, Solaris) and basic shell scripting
- Ability to use SQL for operational troubleshooting and analysis
- Familiarity with monitoring, log analysis, and performance troubleshooting tools
- Understanding of web/mobile application architectures, REST APIs, and backend integrations
- Exposure to payment systems, transaction processing, settlements, and reconciliation
- Awareness of PCI DSS compliance requirements and audit support activities
- Strong understanding of ITIL / ITSM frameworks and ticketing systems
- Familiarity with change control, release management, and CI/CD concepts
- Strong analytical, troubleshooting, and decision‑making skills
- Clear communication skills across technical and non‑technical stakeholders
- Ability to work under pressure in 24/7 operational environments
- Strong documentation, coordination, and leadership mindset
- Willingness to participate in on‑call rotations and support across global time zones
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the…
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